Warranty — Forever Water

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Forever Water A10 User Manual

Full product manual · 630 KB PDF · installation, care, troubleshooting

Our 12-month warranty promise

Every Forever Water atmospheric water generator comes with a 12-month manufacturer's warranty from the date of purchase, covering defects in materials and workmanship under normal residential and light commercial use.

If a fault develops during the warranty period, we'll repair or replace the affected part — or the whole machine — at no charge to you, including parts, labour and return shipping within Australia.

Our warranty is in addition to — and does not limit — your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

What's covered vs. not covered

✓ Covered under warranty

Compressor failure
Condenser, evaporator or refrigeration fault
Water pump malfunction
LCD display or control board failure
UV sterilisation system fault
Internal tank leakage
Fan motor or thermal sensor failure
Manufacturing defects in housing or components

✗ Not covered

Normal wear and tear on consumable filters
Damage from misuse, neglect or accident
Damage from power surges or lightning
Damage from non-approved repairs or modifications
Cosmetic damage (scratches, scuffs) that do not affect function
Use outside the specified 33–95% humidity range
Commercial or industrial use beyond light office scale
Freight damage (covered separately by our delivery insurance)

Replacement filters & service schedule

Replacement filters are not covered under warranty because they are consumable items designed to be replaced periodically. We provide indicative service intervals and our replacement filter pricing below.

Filter / component	Replace every	Price (AUD inc GST)
Pre-Carbon 10µm filter	3–6 months	$24.95
Post-Carbon 5µm filter	6–9 months	$29.95
TCR Carbon filter	9–12 months	$34.95
Mineral pouch	12 months	$19.95
Reverse Osmosis (RO) membrane	15–24 months	$89.00
Electrostatic Air Filter	12 months (or rinse & reuse 3×)	$14.95
Full replacement filter bundle	Annual	$159.50 (save 20% = $127 via auto-renewal)

UV lamps are rated for 8,000+ hours of use (typically 3–4 years at normal household use). When a UV lamp reaches end-of-life, the machine will display a "UV-CHANGE" warning on the LCD.

How to make a warranty claim

Fault diagnosis usually takes less than 10 minutes over the phone. Most faults can be resolved without sending the machine anywhere — we ship replacement parts directly to you with a prepaid return bag for the old part.

Call or email usPhone 0435 997 768 or email warranty@foreverwater.com.au. Have your serial number handy (located on the rear panel) and a brief description of the fault.

We run a quick diagnosticOur support team will walk you through a 5–10 minute diagnostic over the phone to pinpoint the issue and rule out simple causes (power, humidity, filter blockage).

We ship the fixIf a replacement part is required, we dispatch it within 1 business day. If the whole machine needs to come back to us, we arrange and pay for freight both ways.

Repair or replaceStraightforward repairs are completed within 5–10 business days. If the fault cannot be economically repaired, we will replace the unit with the same or equivalent model.

What you need to keep

To make a warranty claim, please keep:

Your order number or tax invoice
The machine's serial number (on the rear panel)
Date of purchase
Original packaging where reasonably possible (helps with safe return freight)

Warranty limits

This warranty:

Applies only to the original purchaser and is not transferable
Covers machines purchased from foreverwater.com.au or an authorised Forever Water sales representative
Does not cover machines purchased second-hand or from unauthorised resellers
Does not cover loss of use, rental of a replacement machine, or consequential loss

Australian Consumer Law

Nothing in this warranty excludes your rights under the Australian Consumer Law. If you believe a product has a major failure, you have the right to a replacement or refund. For minor failures, we may repair, replace or refund at our discretion.

Out-of-warranty repairs

If your machine develops a fault outside the 12-month warranty period, we still offer a low-cost repair service. Most out-of-warranty repairs cost between $150–$400 depending on the fault. Call us for a no-obligation quote.

Need warranty support?

Call or email any time during business hours (Mon–Fri, 9am–5pm AEST). We aim to respond to all warranty claims within 1 business day.

Forever Water — Warranty Team
ABN 29 661 135 682
📞 0435 997 768
✉️ warranty@foreverwater.com.au